Learn how to permanently delete a location from your Awardee account.
Who is this for?
Account owners and administrators who need to remove a location from their account.
Prerequisites
Access to the Billing page
NEEDS CONFIRMATION: Required permissions to delete locations
⚠️ Important Warning
Deleting a location is permanent and cannot be undone.
All tools associated with that location
All feedback history
All AI chat history
All location settings and configurations
All alert contacts for that location
Your subscription will be adjusted, and you'll no longer be charged for that location.
Step-by-Step Instructions
1. Navigate to the Billing Page
Use the location switcher to select the location you want to delete
Click on Billing in the sidebar navigation
IMAGE HERE (Screenshot showing the location switcher and the Billing tab in the sidebar)
2. Locate the Delete Location Section
Scroll down on the billing page
Find the Delete Location section
IMAGE HERE (Screenshot of the billing page showing the Delete Location section)
3. Initiate Location Deletion
In the Delete Location section, click the delete button or link
A confirmation dialog will appear
IMAGE HERE (Screenshot showing the Delete Location button and the confirmation dialog)
4. Confirm Deletion
To confirm, type DELETE (in all capital letters) in the confirmation field
Click the final confirmation button
IMAGE HERE (Screenshot of the confirmation dialog showing the text field where "DELETE" must be typed and the confirm button)
Expected Result
The location will be permanently deleted
All associated data (tools, feedback, chats) will be removed
Your subscription will be updated
You'll no longer be charged for this location
The location will no longer appear in your location switcher
Common Mistakes
Typing "delete" in lowercase: You must type "DELETE" in all capital letters.
Deleting wrong location: Always verify you're viewing the correct location before deleting.
Not backing up data: There's no way to recover data after deletion.
Expecting refunds: NEEDS CONFIRMATION: Whether pro-rata refunds are provided for deleted locations.
Troubleshooting
Can't find delete option: Ensure you're on the Billing page of the specific location you want to delete.
Confirmation not working: Make sure you typed "DELETE" exactly (all capitals, no spaces).
Delete button disabled: NEEDS CONFIRMATION: Whether there are restrictions on deleting locations (e.g., must have at least one location).
Before You Delete
Checklist
[ ] Export or save any important feedback data
[ ] Download any reports or analytics you need
[ ] Notify team members who use this location
[ ] Update any external links or QR codes pointing to tools in this location
[ ] Verify you're deleting the correct location
[ ] Consider pausing instead if you might need the location again
Alternatives to Deletion
Temporary closure: NEEDS CONFIRMATION: Whether locations can be paused or deactivated instead of deleted.
Archive tools: Instead of deleting the location, you could simply stop using the tools.
Reduce costs: If cost is the concern, consider consolidating locations.
What Happens After Deletion
Immediate removal: The location is deleted immediately upon confirmation
Subscription update: Your billing is adjusted for the next cycle
Data deletion: All associated data is permanently removed
QR codes stop working: Any QR codes for tools in this location will no longer function
Links become invalid: Direct links to tools will show an error
Next Steps