Answers to common questions about Awardee features, pricing, and functionality.
General Questions
What is Awardee?
Awardee is a customer feedback and engagement platform that helps businesses collect feedback, provide AI-powered customer support, and manage customer interactions across multiple locations. It combines QR code-enabled tools with info pages, AI assistants, and smart feedback routing.
How do customers access my tools?
Scanning QR codes you've placed in your location
Clicking direct links you share via email, SMS, or social media
Accessing links from your website or other digital channels
Do customers need to download an app?
No. Awardee tools work directly in any web browser on phones, tablets, or computers. Customers simply scan the QR code or click the link.
Can I use Awardee for multiple locations?
Yes. Awardee is designed for multi-location businesses. Each location has its own dashboard, tools, and settings. You can easily switch between locations using the location switcher.
Tools and Features
What's the difference between a tool and a location?
Location: Your business location with its own settings, branding, and tools
Tool: A customer-facing resource (QR code + link) that can include an info page, AI assistant, and feedback collection
Each location can have multiple tools for different purposes.
Can I have multiple tools per location?
One tool for table-side feedback in a restaurant
Another tool for product information
A third for general customer support
What modules can a tool include?
Info Page: Links, files, and articles for customers
AI Assistant: AI-powered chatbot for customer questions
Feedback Collection: Always enabled, routes feedback based on ratings
Can I customize the AI Assistant's personality?
Yes. You can define the AI's personality, tone, and communication style in the AI Assistant settings. Provide specific instructions about how you want the AI to interact with customers.
How does feedback routing work?
You choose one of two options per tool:
Private Thank You Page: All feedback comes to your dashboard privately.
Happy customers (based on star threshold you set) are sent to Google or a custom URL
Unhappy customers submit private feedback to your dashboard
This helps you get public reviews from happy customers while handling issues privately
Can I change feedback routing after creating a tool?
Yes. You can edit tool settings at any time to change feedback routing, star thresholds, and destinations.
Pricing and Billing
How is pricing structured?
NEEDS CONFIRMATION: Specific pricing tiers and per-location costs.
What happens when I add a new location?
Your subscription is automatically updated
You're charged on a pro-rata basis for the remainder of your billing period
The next billing cycle includes the full cost for all locations
What is pro-rata billing?
Pro-rata billing means you only pay for the portion of the billing period remaining when you add a location. For example, if you add a location halfway through your monthly cycle, you'll be charged approximately half the monthly cost for that location.
Can I remove a location to reduce costs?
Yes. You can delete locations you no longer need. Your subscription will be adjusted accordingly. Note that deleting a location is permanent and removes all associated data.
What payment methods are accepted?
NEEDS CONFIRMATION: Accepted payment methods (credit cards, debit cards, etc.).
Can I get a refund if I delete a location?
NEEDS CONFIRMATION: Refund policy for deleted locations and cancelled subscriptions.
QR Codes
What format should I use for printing QR codes?
PDF: Best for most printing needs
EPS: Best for professional design work and large-scale printing
PNG: Best for digital displays and web use
How large should QR codes be?
Minimum 2cm x 2cm (approximately 0.8 x 0.8 inches) for reliable scanning. Larger is better, especially for codes that will be scanned from a distance.
Can I customize the QR code design?
NEEDS CONFIRMATION: Whether QR codes can be customized with colors, logos, or branding.
Do QR codes expire?
No. QR codes remain active as long as the tool exists. If you delete a tool or location, the QR code will stop working.
Can I reuse a QR code for a different tool?
No. Each QR code is unique to its tool. If you need a different tool, create a new one with its own QR code.
Info Pages
How many links can I add to an info page?
NEEDS CONFIRMATION: Whether there's a limit on the number of links per page.
What file types can I upload?
NEEDS CONFIRMATION: Accepted file types and size limits for file uploads.
Can customers download files from my info page?
Yes. When you add a file link, customers can click to download or view the file.
Can I password-protect info pages?
NEEDS CONFIRMATION: Whether password protection or access restrictions are available.
AI Assistant
How does the AI Assistant learn about my business?
Contact details you provide (phone, email, address)
Personality instructions you define
Information from your info page links and articles
NEEDS CONFIRMATION: Whether it learns from conversations or requires manual updates
Can the AI Assistant handle multiple languages?
NEEDS CONFIRMATION: Language support and multilingual capabilities.
What happens if the AI doesn't know an answer?
NEEDS CONFIRMATION: How the AI handles questions it can't answer and whether it escalates to human support.
Can I see what customers are asking the AI?
Yes. Go to the AI Chats page to view all conversations. This helps you understand customer needs and improve your AI's responses.
Feedback Management
Who receives feedback notifications?
Alert contacts you configure for each tool receive notifications via email and/or SMS based on their preferences.
Can I export feedback data?
NEEDS CONFIRMATION: Whether feedback can be exported and in what formats.
How long is feedback history retained?
NEEDS CONFIRMATION: Feedback retention period and archiving policies.
Can customers edit or delete their feedback?
NEEDS CONFIRMATION: Whether customers can modify submitted feedback.
Location Types
What's the difference between Standard and Accommodation location types?
Standard Location: For retail, professional services, offices, and businesses without overnight lodging.
Accommodation: For hotels, motels, hostels, and businesses providing overnight guest lodging.
Choose the type that best matches your primary business service.
Can I change location type after creation?
NEEDS CONFIRMATION: Whether location type can be changed after initial setup.
Security and Privacy
Is customer data secure?
NEEDS CONFIRMATION: Security measures, encryption, and data protection policies.
Who can see customer feedback?
Only users with access to your Awardee account and the specific location can view feedback. Feedback is private unless customers are routed to public review sites.
Can I control who has access to my locations?
NEEDS CONFIRMATION: User permissions, roles, and access control features.
What happens to data if I delete my account?
All data is permanently deleted and cannot be recovered. This includes all locations, tools, feedback, and AI chat history.
Technical Requirements
What browsers are supported?
NEEDS CONFIRMATION: Supported browsers and minimum versions.
Does Awardee work on mobile devices?
Yes. Awardee is fully responsive and works on phones, tablets, and computers. Customer-facing tools are optimized for mobile use.
Do I need technical skills to use Awardee?
No. Awardee is designed to be user-friendly with no coding or technical skills required. The interface guides you through setup and configuration.
Can I integrate Awardee with other tools?
NEEDS CONFIRMATION: Available integrations with CRM, analytics, or other business tools.
Getting Started
How long does setup take?
You can create your first location and tool in about 10-15 minutes. Customizing pages, AI settings, and branding may take additional time.
Do I need to set up all features at once?
No. You can start with basic feedback collection and add info pages and AI Assistant features later as needed.
Can I test tools before sharing with customers?
Yes. Use the "View Tool" button to preview how customers will see your tool. Test all features before distributing QR codes.
What should I do first?
Add your first location
Create a tool with the features you need
Customize branding and settings
Test the tool thoroughly
Download QR codes and share with customers
Support
How do I get help?
NEEDS CONFIRMATION: Support channels, contact information, and response times.
Is there a user community or forum?
NEEDS CONFIRMATION: Whether there's a community forum or user group.
Can I request new features?
NEEDS CONFIRMATION: How to submit feature requests and feedback.
Do you offer training or onboarding?
NEEDS CONFIRMATION: Whether training, webinars, or onboarding sessions are available.
Next Steps