Learn how to permanently delete your entire Awardee account, including all locations, tools, and data.
Who is this for?
Account owners who want to completely close their Awardee account.
Prerequisites
Access to the Billing page
NEEDS CONFIRMATION: Required permissions to delete account
⚠️ Critical Warning
Deleting your account is permanent and cannot be undone.
All locations in your account
All tools across all locations
All feedback history from all locations
All AI chat history from all locations
All settings and configurations
All alert contacts
Your subscription will be cancelled
There is no way to recover this data after deletion.
Step-by-Step Instructions
1. Navigate to the Billing Page
Click on Billing in the sidebar navigation
IMAGE HERE (Screenshot of the sidebar with the Billing tab highlighted)
2. Locate the Delete Account Section
Scroll down on the billing page
Find the Delete Account section
This section will clearly state what will be deleted
IMAGE HERE (Screenshot of the billing page showing the Delete Account section with warning text about what will be deleted)
3. Initiate Account Deletion
In the Delete Account section, click the delete button
A confirmation dialog will appear with a warning
IMAGE HERE (Screenshot showing the Delete Account button and the confirmation dialog with warning message)
4. Confirm Deletion
To confirm, type DELETE (in all capital letters) in the confirmation field
Read the warning message carefully
Click the final confirmation button
IMAGE HERE (Screenshot of the confirmation dialog showing the text field where "DELETE" must be typed, the warning message, and the confirm button)
Expected Result
Your entire account will be permanently deleted
All locations, tools, and data will be removed
Your subscription will be cancelled
You will no longer be charged
You will be logged out
You cannot log back in with these credentials
Common Mistakes
Typing "delete" in lowercase: You must type "DELETE" in all capital letters.
Not understanding permanence: This action cannot be undone. All data is lost forever.
Expecting to keep data: There is no data export before deletion. Save what you need first.
Assuming you can reactivate: Once deleted, you'll need to create a new account from scratch.
Troubleshooting
Can't find delete option: Ensure you're on the Billing page.
Confirmation not working: Make sure you typed "DELETE" exactly (all capitals, no spaces).
Delete button disabled: NEEDS CONFIRMATION: Whether there are pending issues that must be resolved first.
Before You Delete Your Account
Critical Checklist
[ ] Export all feedback data you need
[ ] Download all invoices for your records
[ ] Save any reports or analytics
[ ] Notify all team members
[ ] Remove all QR codes from physical locations
[ ] Update any external links pointing to your tools
[ ] Cancel any integrations or connected services
[ ] Verify you truly want to delete everything
[ ] Consider alternatives to full deletion
Data You Should Save
Feedback records: Export or screenshot important feedback for your records.
Invoices: Download all invoices for accounting purposes.
Tool configurations: Document your tool setups if you might recreate them elsewhere.
AI chat insights: Save any valuable customer interaction insights.
Contact lists: Export alert contact information.
Alternatives to Account Deletion
Delete specific locations: Instead of deleting your entire account, delete only the locations you don't need.
Pause subscription: NEEDS CONFIRMATION: Whether subscriptions can be paused instead of cancelled.
Reduce locations: Keep one location active with minimal tools to maintain your account.
Export and recreate: NEEDS CONFIRMATION: Whether there's a way to export settings for future use.
What Happens After Deletion
Immediate removal: Your account is deleted immediately upon confirmation
Subscription cancellation: Your subscription is cancelled, and no further charges occur
Data deletion: All data is permanently removed from Awardee systems
Logout: You're logged out and cannot log back in
QR codes stop working: All QR codes become invalid
Links become invalid: All tool links show errors
Email address freed: NEEDS CONFIRMATION: Whether the email address can be used to create a new account later
Billing After Deletion
Final charges: NEEDS CONFIRMATION: Whether you're charged for the remainder of the billing period or if there's a pro-rata refund.
Pending invoices: Any unpaid invoices must be settled.
Refund policy: NEEDS CONFIRMATION: Refund policy for cancelled subscriptions.
Creating a New Account
If you delete your account and later want to use Awardee again:
NEEDS CONFIRMATION: Whether you can use the same email address
You'll need to set up everything from scratch
No data from the deleted account can be recovered
You'll start with a new subscription
Need Help?
Technical issues: Check our Troubleshooting Guide
Cost concerns: Consider deleting unused locations instead
Feature requests: NEEDS CONFIRMATION: How to submit feature requests or feedback
Support needs: NEEDS CONFIRMATION: How to contact support
Next Steps