Learn how to update your personal profile, change your password, and manage company settings.
Who is this for?
All users who need to update their account information and preferences.
Prerequisites
Active Awardee account
Access to account settings
What you can manage
Profile picture
First and last name
Email address
Password
Company name
Company address
Company ABN
Company phone number
Step-by-Step Instructions
1. Access Account Settings
Hover over your profile picture in the top navigation area
Click Account from the dropdown menu
IMAGE HERE (Screenshot of the top navigation with the profile picture highlighted and the dropdown menu showing the Account option)
2. Edit Your Profile
In the profile section:
Click Edit Profile
The profile editing form will appear
IMAGE HERE (Screenshot showing the profile section with the Edit Profile button highlighted)
#### Update Profile Picture
Click on the profile picture area
Select a new image from your device
NEEDS CONFIRMATION: Accepted image formats and size limits
IMAGE HERE (Screenshot of the profile picture upload area)
#### Update Name
Edit the First Name field
Edit the Last Name field
IMAGE HERE (Screenshot showing the First Name and Last Name fields in edit mode)
#### Update Email
Edit the Email field
Enter your new email address
NEEDS CONFIRMATION: Whether email verification is required
IMAGE HERE (Screenshot showing the Email field in edit mode)
#### Save Profile Changes
After making changes, click Save or Save Changes
Wait for the confirmation message
IMAGE HERE (Screenshot highlighting the Save button at the bottom of the profile edit form)
3. Change Your Password
In the account settings, find the password section
Click Change Password
A password change form will appear
IMAGE HERE (Screenshot showing the password section with the Change Password button highlighted)
#### Enter Password Details
Enter your Current Password
Enter your New Password
Confirm your New Password
NEEDS CONFIRMATION: Password requirements (length, complexity, etc.)
IMAGE HERE (Screenshot of the change password form showing Current Password, New Password, and Confirm New Password fields)
#### Save New Password
Click Save or Update Password
Wait for the confirmation message
NEEDS CONFIRMATION: Whether you'll be logged out after password change
IMAGE HERE (Screenshot highlighting the Save button in the password change form)
4. Edit Company Settings
Scroll to the Company Settings section
Click Edit Settings in this section
IMAGE HERE (Screenshot showing the Company Settings section with the Edit Settings button highlighted)
#### Update Company Information
Edit the Name field with your company name
Edit the Address field with your company address
Edit the ABN field with your Australian Business Number
Edit the Phone field with your company phone number
IMAGE HERE (Screenshot of the company settings edit form showing Name, Address, ABN, and Phone fields)
#### Save Company Settings
After updating company information, click Save Changes
Wait for the confirmation message
IMAGE HERE (Screenshot highlighting the Save Changes button at the bottom of the company settings form)
Expected Result
Your profile information is updated across the platform
Password changes take effect immediately
Company information is updated for billing and records
Changes are reflected in your account immediately
Common Mistakes
Not saving changes: Always click the Save button after making edits.
Weak password: Use a strong password with a mix of characters. NEEDS CONFIRMATION: Specific password requirements.
Invalid email format: Ensure email addresses are properly formatted.
Incomplete company details: Fill in all company fields for complete records.
Wrong ABN format: NEEDS CONFIRMATION: Required ABN format.
Troubleshooting
Changes not saving: Ensure all required fields are filled correctly and try again.
Can't change email: NEEDS CONFIRMATION: Whether there are restrictions on email changes.
Password change failed: Verify your current password is correct and new password meets requirements.
Profile picture not uploading: Check file size and format. Try a different image.
Can't access account settings: Ensure you're logged in and click on your profile picture.
Security Best Practices
Password Security
Use strong passwords: Include uppercase, lowercase, numbers, and special characters.
Unique passwords: Don't reuse passwords from other accounts.
Regular updates: Change your password periodically.
Don't share: Never share your password with others.
Account Security
Verify email changes: If you receive unexpected email change notifications, secure your account immediately.
Monitor activity: NEEDS CONFIRMATION: Whether there's an activity log or login history.
Secure devices: Only access your account from secure, trusted devices.
Log out: Always log out when using shared computers.
Profile Picture Guidelines
Professional image: Use a clear, professional photo.
Appropriate size: NEEDS CONFIRMATION: Recommended dimensions and file size.
Accepted formats: NEEDS CONFIRMATION: Accepted image formats (PNG, JPEG, etc.).
Clear visibility: Ensure your face is clearly visible if using a personal photo.
Company Information
Billing and invoices
Legal records
Account identification
NEEDS CONFIRMATION: Whether it appears on any customer-facing materials
Next Steps